Privacy Notice
Draft. This notice is being finalised with our legal advisers and may change before KLIK launches. Highlighted items are still to be confirmed.
KLIK is a dating app where you meet people through a short voice call before you chat. This notice explains what personal information we collect, why, who we share it with, how long we keep it, and the rights you have over it. We’ve tried to keep it plain and specific to what KLIK actually does.
1. Who we are
KLIK is provided by SAQHERA Ltd, a company registered in England and Wales (company number [to confirm]), registered office [registered address to confirm]. In this notice “KLIK”, “we”, “us” and “our” mean SAQHERA Ltd.
We are the controller of your personal information, which means we decide how and why it is used. We are registered with the Information Commissioner’s Office (ICO), registration number [to confirm].
Questions about privacy: [privacy contact email to confirm].
2. The short version
- We use your information to run KLIK: your profile, matching, scheduling and connecting two-minute voice calls, chat, membership and keeping people safe.
- We never record your calls. Calls are private, audio-only and between the two of you.
- Your date of birth, surname and email address are not shown to other members. Your phone number is never shared.
- We don’t sell your information and we don’t use advertising trackers.
- You can download, correct or delete your information. Deleting your account in the app removes your profile, matches and chats.
3. What we collect
Information you give us
- Account: email address, password (stored by our authentication provider, never readable by us), first name, surname (kept private) and date of birth (kept private, used to confirm you are 18 or over).
- Profile: display name, age (worked out from your date of birth), gender, city and country, photos and, if you add one, a profile video, “about me” and prompt answers, intentions, interests and languages.
- Preferences: who you’d like to meet, age range, distance, the cities you’re looking in, preferred languages and interests, what you’re looking for, and your notification and email choices.
- Activity on KLIK: likes and passes, matches, call invitations and the times you propose, call decisions (whether you both want to keep talking), chat messages, games you play in chat, reports and blocks you make.
- Purchases: your membership plan, status, trial and renewal dates. Card details are handled by Stripe (web) or Apple (iPhone); we never see your full card number.
- Messages to us: anything you send to support.
Information created when you use KLIK
- Call records: when a call was scheduled, started and ended, how long it lasted and who ended it. Not the conversation itself.
- Technical information: device type, app version, push-notification token (if you allow notifications), and server logs such as IP address and timestamps that our providers keep for security.
- Notification and email logs: which notifications and emails we sent you and whether they were delivered.
What we don’t collect
- We don’t track your precise location. You choose your city.
- If you turn on Face ID to lock the app, the check happens on your iPhone. We only store that the setting is on; we never receive your face data.
- We don’t record or transcribe calls.
4. How we use it, and our legal reasons
UK data protection law requires a legal reason (a “lawful basis”) for each use of your information.
| What we do | Information used | Lawful basis |
|---|---|---|
| Create and run your account, and show your profile to other members | Account, profile, preferences | Contract: it’s needed to provide KLIK to you |
| Suggest people to you and you to them | Profile, preferences, likes and passes | Contract; and your explicit consent for the sensitive information in section 5 |
| Schedule and connect voice calls; open chat after you both choose to keep talking | Matches, call invitations and records, decisions | Contract |
| Confirm you are 18 or over | Date of birth | Legal obligation and legitimate interests (keeping children off an adult service) |
| Take payments, run free trials and renewals, prevent repeat trials | Membership and purchase information | Contract; legal obligation (tax and accounting records) |
| Investigate reports, enforce our Terms, pause or remove accounts | Reports, blocks, relevant messages and call records, profile | Legitimate interests (keeping members safe); legal obligation where the law requires it |
| Send service messages: call reminders, confirmations, account and security emails | Email, push token, call details | Contract |
| Send launch news and offers by email | Email address | Consent: only if you opt in; you can withdraw any time |
| Keep KLIK secure, fix problems and understand overall use (for example, how many calls complete) | Technical information, aggregated activity | Legitimate interests (running a reliable, secure service) |
| Respond to requests from you, and to lawful requests from police or regulators | Whatever is relevant to the request | Legal obligation; legitimate interests |
Where we rely on legitimate interests, we have balanced them against your rights. You can object (see section 12).
We do not make decisions about you that have legal or similarly significant effects using only automated processing. Our matching suggests people; it doesn’t decide anything about you. Decisions to pause or remove accounts are made by a person.
5. Sensitive information
Your gender and who you want to meet can reveal your sexual orientation, and your profile may mention things like religion or ethnicity if you choose to add them. UK law treats this as “special category” information.
We use it only to show your profile and suggest matches, and only with your explicit consent, which you give when you add it to your profile and preferences. You can change or remove it at any time in the app, or delete your account. Please don’t include sensitive information in your profile that you aren’t comfortable sharing with other members.
6. What other members see
Members who are shown your profile can see your display name, age, city, photos and video, “about me”, prompt answers, intentions, interests and languages. Your surname, email address and date of birth are never shown.
Your matches can also see your messages to them and call activity between you (for example, a missed call). Once a chat is open, anything you send becomes visible to that person, and they could screenshot it, so share carefully.
Photos you upload are stored as image files with hard-to-guess web addresses so the app can display them quickly. Anyone who has a photo’s exact address can open it. [If photo storage changes to private files, update this paragraph.]
7. Voice calls
- Calls are audio only, in a private room for the two of you. Nobody else can join.
- We do not record, store or transcribe calls, and neither does our calling provider on our behalf.
- We keep a record of the call itself (when it was scheduled and held, how long it lasted, who ended it), so calls work fairly and so we can look into reports.
- The app needs your microphone only while you’re on a call.
Calls are connected by Daily (Daily.co), which processes the audio in real time to deliver it.
8. Safety, reports and blocks
When you report someone, we record who reported whom, the reason and details you give, when it happened, and which call or chat it relates to. Reports are reviewed by authorised KLIK staff. The person you report is not told who reported them.
When you block someone, they can no longer see you, call or message you, and any live call ends straight away.
We may share information with the police or other authorities if we believe someone is at risk of harm or if the law requires it.
10. International transfers
Some of our providers store or process information outside the UK, including in the United States and the European Union. When that happens we make sure it is protected, using UK “adequacy regulations” (including the UK–US Data Bridge, where the provider is certified) or the ICO’s International Data Transfer Agreement or Addendum. Ask us for more detail.
11. How long we keep it
| Information | How long |
|---|---|
| Profile, preferences, matches, chats, call records | While your account is open. When you delete your account in the app, we delete your profile, matches, both sides of your chats and your notification history straight away. |
| Photos and video | [Deleted when you delete your account: confirm once deletion of stored photo files is in place.] |
| Date of birth and age check | While your account is open, and [period to confirm] after deletion so someone refused as under 18 can’t simply sign up again |
| Reports about you or made by you | Kept after account deletion for [period to confirm, e.g. 2 years] to protect other members and deal with any legal claims |
| Purchase and payment records | 6 years, as UK tax law requires |
| Launch-news email list | Until you unsubscribe |
| Security logs kept by our providers | Up to [period to confirm] |
12. Your rights
You have the right to:
- Access a copy of your information.
- Correct anything inaccurate. Most of it you can edit in the app.
- Delete your information. In the app: Me → Settings → Delete account.
- Restrict or object to how we use it, including any use based on legitimate interests.
- Portability: receive information you gave us in a reusable format.
- Withdraw consent at any time, for example to marketing emails or to sensitive profile information. This doesn’t affect what we did before.
To use any of these, contact [privacy contact email to confirm]. We’ll reply within one month. We may ask you to confirm your identity first. There’s normally no charge.
13. Emails and notifications
We send service messages you need to use KLIK, such as sign-in codes, call confirmations and reminders. You can switch off push notifications for matches, calls and messages in the app’s settings or your phone’s settings.
We send launch news and offers only if you ask for them, by signing up on this website or turning them on in the app. Every email has an unsubscribe link.
Chat notifications are kept discreet: they say “You have a new message” rather than showing the message.
14. This website
This website doesn’t use analytics, advertising cookies or trackers. If you sign up to be notified when KLIK is live, we store your email address and when you signed up. Your browser loads fonts from Google, which receives your IP address to deliver them. Our web host keeps standard server logs for security.
15. Age
KLIK is only for people aged 18 or over. We check your date of birth when you sign up and refuse anyone under 18. If we learn that someone under 18 has an account, we close it and delete their information, except what we need to stop them signing up again.
16. Security
Information travels encrypted (HTTPS). Access to member data inside KLIK is limited to authorised staff who need it. Sign-in on iPhone is kept in the device’s secure Keychain. No system is perfectly secure, so please use a strong password and keep your device locked. If a breach puts you at high risk, we’ll tell you and the ICO as the law requires.
17. Changes
We’ll update this notice when what we do changes, and show the date at the top. If a change is significant, we’ll tell you in the app or by email before it takes effect.
18. Contact and complaints
Contact us at [privacy contact email to confirm] or write to SAQHERA Ltd, [registered address to confirm].
If you’re unhappy with how we handle your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.