Draft. These terms are being finalised with our legal advisers and may change before KLIK launches. Highlighted items are still to be confirmed.
These terms are the agreement between you and SAQHERA Ltd for using KLIK. Please read them, along with our Privacy Notice and the community rules in section 6. By creating an account you agree to them. If you don’t agree, please don’t use KLIK.
1. About KLIK and us
KLIK is a dating app where members are introduced, schedule a short voice call, and can chat only after both choose to keep talking. It is provided by SAQHERA Ltd, a company registered in England and Wales (company number 17577506), registered office Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ. Contact us at support@yourklik.com.
If you download KLIK from Apple’s App Store, Apple’s standard terms for apps also apply. Apple is not responsible for KLIK or for supporting it.
2. Who can use KLIK
To use KLIK you must:
be 18 or over. We check your date of birth when you sign up, and it can’t be changed afterwards;
be single, or otherwise free to look for a relationship honestly;
not have been convicted of a violent or sexual offence, or be subject to any order restricting contact with others;
not have had a KLIK account removed by us, unless we’ve agreed otherwise;
use KLIK for yourself, not on behalf of a business, and not to sell or advertise anything.
KLIK is launching first in the UK. You may only use it where it is available.
3. Your account
Give accurate information about yourself and keep it up to date. Your photos must be of you.
Keep your sign-in details secure and don’t share your account. You’re responsible for what happens on it.
Have only one account.
Tell us straight away at support@yourklik.com if you think someone else has accessed your account.
4. How KLIK works
Introductions. We suggest people based on your profile and preferences. Liking someone doesn’t guarantee a match; you match when you both like each other.
Speed calls. Once matched, either of you can suggest call times. Calls are audio only and last two minutes, unless you both choose to add a minute. Calls started from chat can last longer, as shown in the app.
Chat. Chat opens only after a call where you both choose to keep talking.
No recording. We don’t record calls. You must not record a call or take audio from it without the other person’s clear permission.
We can’t promise you’ll find a match, that other members are who they say they are, or that calls will always connect (they depend on your device, connection and microphone).
5. Membership, free trial and payment
The plan
Using KLIK to like, call and message needs a membership. Membership costs £14.99 a month and starts with a 14-day free trial. The price, what’s included and the renewal terms are shown before you confirm.
Unless you cancel at least 24 hours before your free trial ends, your membership automatically renews and you will be charged £14.99, then every month after that, until you cancel.
The free trial is once per member. If you have had a membership before, you pay from the first day.
Other plans may be offered in the app with their price and terms shown before you buy.
Prices include VAT where it applies. If we change the price, we’ll tell you in advance and the new price will apply from your next renewal; you can cancel before then.
How you pay
On iPhone, you buy through Apple. Apple takes payment and handles renewals and refunds. Manage or cancel in your iPhone’s Settings → your name → Subscriptions. You can restore a purchase on a new device from the app.
On the web, Stripe takes payment. You can manage or cancel in the app’s membership settings or the link in your receipt email.
Your right to cancel
You can cancel at any time; your membership then runs to the end of the period you’ve paid for. Under UK consumer law you usually have 14 days to change your mind after buying a digital service. Because KLIK starts straight away, when you start a membership you ask us to begin immediately and agree that, if you cancel within those 14 days, we may keep an amount for the time you’ve used. A free trial costs nothing, so cancelling during it means you won’t be charged. For purchases made through Apple, refunds are handled by Apple under its policies.
6. Community rules
KLIK works because people are respectful. You must not:
harass, threaten, bully, stalk or intimidate anyone, on KLIK or because of something on KLIK;
post or say anything hateful or discriminatory, including about race, ethnicity, religion, disability, sex, gender identity or sexual orientation;
send sexual content to someone who hasn’t clearly asked for it, or share any sexual content involving anyone under 18 (we report this to the authorities);
pretend to be someone else, use other people’s photos, or misrepresent your age or relationship status;
ask for or offer money, gifts, investments or financial details, or run any scam;
advertise, sell, recruit, or offer sexual services;
record calls, or share screenshots of someone’s messages or profile to embarrass or harm them;
share anyone else’s personal information without their permission;
use KLIK for anything illegal, or encourage violence, self-harm or illegal drug use;
use bots, scrapers or automated tools, interfere with KLIK’s security, or try to access other people’s accounts or data.
If you see someone breaking these rules, please report them (section 8).
7. Your content
You own what you put on KLIK: your photos, video, profile text and messages. So we can run KLIK, you give us permission to store, display and process that content, to show your profile to other members and to deliver your messages. This permission ends when you delete the content or your account, except for copies we must keep (for example, in a report) as set out in our Privacy Notice.
You confirm you have the right to share what you post and that it follows these terms. We may remove content that breaks them. We don’t check everything members post, and we aren’t responsible for what other members say or do.
8. Safety, reports and blocks
You can report or block someone from their profile, a chat or during and after a call. A block ends any live call and stops calls and messages both ways.
Reports are reviewed by our team. We aim to look at every report promptly and will act where our rules have been broken. We won’t tell the person who reported them.
Be careful when meeting someone in person: meet in a public place, tell a friend, and arrange your own travel. Never send money to someone you’ve met online.
If you’re in danger, call 999.
9. Pausing and closing accounts
If we reasonably believe you’ve broken these terms, put someone at risk, or broken the law, we may remove content, pause your account (you can sign in but can’t like, call, message or edit your profile) while we look into it, or close it. Where it’s safe and lawful, we’ll tell you why and how to appeal by contacting us. If we close your account because you broke these terms, you won’t get a refund for any remaining membership period, except where the law requires it.
10. Cancelling and deleting your account
You can delete your account at any time in the app: Me → Settings → Delete account. This removes your profile, matches and chats, and ends any confirmed calls. Deleting your account doesn’t cancel a subscription bought through Apple; cancel that in your iPhone’s settings as well. Reports about you are kept as described in our Privacy Notice.
11. Changes and availability
We’re always improving KLIK and may change features. If a change significantly affects your membership, we’ll tell you in advance and you can cancel. We may need to pause KLIK for maintenance or for reasons outside our control, and we’ll try to keep this short.
We may update these terms. We’ll tell you about important changes before they take effect. If you keep using KLIK after that, the new terms apply; if you don’t accept them, you can delete your account.
12. Our responsibility to you
We provide KLIK with reasonable care and skill. If we don’t, and you lose something you could reasonably have expected, we’re responsible for that loss. We’re not responsible for losses that weren’t foreseeable, for business losses, or for how other members behave on or off KLIK.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or anything else the law doesn’t allow us to limit, and nothing affects your legal rights as a consumer.
13. Complaints
If something’s gone wrong, contact us at support@yourklik.com. This includes complaints about content, about how we handled a report, or about a decision to pause or close your account. We’ll acknowledge your complaint and aim to resolve it within [timeframe to confirm, e.g. 14 days]. If you’re still not happy, you can take it further through the courts, and for privacy matters you can complain to the Information Commissioner’s Office.
14. General
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in your local courts.
If any part of these terms can’t be enforced, the rest still applies.
We may transfer this agreement to another company if KLIK is sold; your rights won’t be reduced. You may not transfer your account.
If we don’t enforce a term straight away, we can still do so later.
